How ordering works
The Malt Shop is a takeout and dine-in restaurant. There is no delivery. You can order in one of two ways:
- Online, through this website. Add items to your cart from the menu page, then complete the form on our takeout page. You'll be asked for your name, phone number, requested pickup time, and any notes.
- By phone. Call us at (435) 283-4101 during service hours and we'll take your order over the phone. This is often faster for small orders and is the only way to order if the website isn't working for you.
Once your order is placed, you'll receive a confirmation page with an order number (for online orders) or an estimated ready time (for phone orders). Your order is not confirmed until you receive that confirmation. If you don't see it, please call us to make sure the order went through.
Pickup times
When you order online, you'll be asked to choose a pickup time. Our rules for pickup times:
- Minimum: 30 minutes from the time you place the order. We need time to prepare it.
- Maximum: Up to two (2) days in advance.
- Hours: Monday through Saturday, 11:00 AM – 8:00 PM Mountain Time. We do not schedule pickups outside these hours.
- Closed: Sundays. We are closed on Sundays and do not accept pickup orders for Sundays.
All pickup times are in Mountain Time. If you are ordering from another time zone (for example, ordering for a family member traveling in Utah), please convert to Mountain Time. We use Mountain Time because that's where we are, and that's where the food is.
What if I'm early or late?
If you arrive early, we may not have your order ready — that's the nature of a busy kitchen. We'll let you know when it's coming up, and you're welcome to grab a stool at the counter while you wait. If you arrive late, we'll hold your order for up to 30 minutes past the scheduled pickup time. After that, we may (at our discretion) close the order as a no-show. If you know you're running late, please call us at (435) 283-4101 so we can make arrangements. We can almost always accommodate a late arrival if you tell us in advance.
Where to pick up
Pickup is at our counter, at 150 N Main St, Ephraim, UT 84627. When you arrive, walk in the front door and tell whoever is behind the counter your name and order number. If the counter is busy, wait your turn — we'll get to you as quickly as we can.
There is street parking along Main Street in front of the shop and a small lot in back. Pickup takes only a few minutes, so even on a busy night you should be able to find a spot nearby. During winter, the sidewalk may be icy — take care as you come in.
What's in the bag
Your order will be packed in standard paper or plastic takeout containers, depending on the item. Hot food is packed separately from cold food where possible. Malts and shakes are packed in paper cups with lids and straws on the side, so they don't melt as quickly during transport.
We do not provide bags with handles for large orders, and we do not have insulated carriers for customers. If you're picking up a large order — a family dinner, a party, or an event — please bring your own insulated bag or cooler if you want to keep things warm. The food is hot when it leaves the counter; it's your responsibility after that.
Paying
We do not accept payment online. All orders are paid at the counter at the time of pickup. We accept:
- Cash
- Visa, Mastercard, Discover
We do not accept American Express or personal checks. We do not accept payment by Venmo, PayPal, Cash App, or any other peer-to-peer service. Please don't ask — the answer has been no for seventy-five years and it isn't going to change.
Why we don't deliver
We're often asked why we don't deliver, and the answer is simple: it doesn't work for the food.
A burger assembled fresh and eaten within five minutes of leaving the grill is a different thing from the same burger that has spent fifteen minutes in a car. The bun steams, the fries soften, the malt melts into the ice cream. What makes The Malt Shop worth coming to is that the food is at its best when it's just been made — and delivery, by definition, means it isn't. We've been offered the opportunity to work with third-party delivery apps, and we've turned it down every time. We would rather serve fewer people the food at its best than serve more people the food at its worst.
If you cannot physically come to the shop and need delivery for accessibility reasons, please call us at (435) 283-4101 and we will do our best to find a solution. We have made exceptions in the past for elderly customers and for people with mobility limitations, and we're happy to do so again when we can.
We are not affiliated with any third-party delivery service. If you see The Malt Shop listed on DoorDash, Uber Eats, Grubhub, Postmates, or any similar platform, that listing is not authorized by us, and we are not responsible for any order placed through it. We do not receive any of the money you pay those services.
Cancellation and changes
To change or cancel your order, call us as soon as possible. We can usually accommodate changes made at least 30 minutes before the scheduled pickup time. Once the kitchen has started preparing your order, changes may not be possible. If you cancel after we've started cooking, we may charge you for what we've already made — see our Refund Policy for the details.
Large orders and group takeout
For orders of fifteen or more items, or for orders over $150, please call us at (435) 283-4101 at least one day in advance. Online ordering is not suitable for very large orders, because the kitchen needs to plan ahead for volume. We will do our best to accommodate you, but we're a small operation and we can't always say yes on short notice.
If you're picking up for a group, please let us know when you place the order so we can pack items separately and label them. It's much easier to sort out at the counter than it is when you get home.
Questions
If anything here is unclear, or if you have a situation we haven't covered, please contact us:
The Malt Shop
150 N Main St, Ephraim, UT 84627
(435) 283-4101
[email protected]